Safer Gambling
Our Commitment to Safer Gambling
At Pink Casino, we are committed to offering a safe, responsible and enjoyable gambling experience for all our players.
The majority of players enjoy online gambling as a form of entertainment and play within their limits responsibly. However, we recognise that a small number of players struggle to control their gambling, which is why we offer a range of advice and gambling control measures to help you stay in control:
- Safer Gambling Tools
- Our Safer Gambling Team
- Advice On Keeping In Control
- Additional Advice & Support
- Protecting Minors
- Self Assessment
Our Customer Support team are trained to recognise the signs of gambling related harm and addiction, offering confidential support to anyone who needs it.
If you would like to talk to someone about a potential problem with gambling, please contact our Customer Support team.
Safer Gambling Tools
Our Safer Gambling Tools are available to help you manage your time and spending to keep you in control.
Spend Limit
Set daily, weekly, or monthly limits to stay in control of your spending. You can set this anytime, including when making your first deposit, via the Safer Gambling Tools page, via your Wallet or by contacting our Customer Support team.
Spend Limits are calculated based on your net position and considers deposits and withdrawals.
Example: Let’s say you have a monthly Spend Limit of £100, and throughout the month you deposit £50 and withdraw £20, leaving your limit at £70 remaining.
Lowering your limit takes effect immediately. Increasing your limit triggers a 24-hour waiting period, we’ll then ask for you to confirm that you still wish to increase it before it takes effect.
Please note: Spend Limits apply across all brands within LeoVegas Group: BetMGM, BetUK, LeoVegas, Pink Casino, 21.co.uk and Slotboss.
Loss Limit
Loss Limits cap how much you can lose over a daily, weekly or monthly basis. This can be set by yourself or by a member of the Customer Support team. Example: If you set a weekly Loss Limit of £50, and lose £10 Monday, £5 Tuesday and £20 Saturday you’ll have £15 remaining until it resets the following week. Before setting this limit, we recommend you carefully consider if you can afford to do so. Never increase your Loss Limit because you have lost money and think you can win it back by gambling more. Like Spend Limits, lowering your Loss Limit takes effect immediately. If you increase your Loss Limit, there’s a 24-hour waiting period before the change can be confirmed and applied.
Wagering Limit
Wagering Limits let you control how much you wager in total – across all bets – within a day, week, or month. Once your set limit is reached, you won’t be able to place additional bets until the next period begins. Example: If you set a monthly Wagering Limit of £500, and wager £200 in week one, £150 in week two, and £150 in week three, you’ll reach your limit before week four. Increasing your Wagering Limit requires a 24-hour waiting period while we action your request – lowering it will apply the change instantly.
Session Limit
Session Limits let you set the maximum time you can stay logged in during each session. When you approach your limit, you will be notified. Once the time is up, you’ll be automatically logged out. Increasing your Session Limit also includes a 24-hour waiting period, but we recommend asking yourself if you are perhaps missing out on other life commitments by increasing the length of each session.
Reality Check
Reality Check reminders help you stay on top of how long you’ve spent gambling. Set time-based alerts (e.g. every, 15, 30, 60, or 90 minutes), and a pop-up will appear at each interval. You must engage with the Reality Check message to either continue playing, or log out of your account. Example: If you turn on a 60-minute reminder, you’ll receive a prompt after every hour of gameplay, with the option to continue or log out.
Time-Out
A Time-Out allows you to take a short break from gambling – from 24 hours up to 6 weeks. During this period, your account will be inaccessible and will automatically reopen once the Time-out expires. If you wish to take a much longer break from gambling, please see our Self-exclusion tool. Please note: If you want to apply a time-out on any other LeoVegas operated sites, you must do so from each site (BetMGM, BetUK, LeoVegas, Pink Casino, 21.co.uk and Slotboss).
Self-Exclusion
Self-Exclusion is a longer-term break from gambling, set between 6 months and 5 years. While active, you won’t be able to open an account, access, or gamble at any site operated by LeoVegas Gaming PLC (BetMGM, BetUK, LeoVegas, Pink Casino, 21.co.uk and Slotboss).
After opting to self-exclude, we’ll take all reasonable steps to prevent you from opening new accounts on our sister sites. Any transactions on your account will also be voided and any winnings may be forfeited.
You also won’t receive any marketing materials or promotions from us during this time, but this can take 48 hours to come into effect after opting to self-exclude.
If you wish to self-exclude, please contact our Customer Support team who will be able to assist you. You can also self-exclude from the Safer Gambling tools page while logged in to your account.
We encourage anyone wishing to self-exclude to also seek exclusion from all other operators of gambling sites they may hold accounts with to ensure your time spent away is as effective as possible.
There are also several self-exclusion schemes available offering further information and support.
To find out more please visit www.gamcare.org.uk/self-help/self-exclusion.
Our Safer Gambling Team
Our dedicated team works closely with you to provide tools, guidance, and tailored assistance – helping you stay in control of your play and make informed decisions.
From time to time, our Safer Gambling team may reach out to discuss your account. This could be because we’ve noticed patterns in your play that suggest you may be at risk. These checks are in place to protect you and are part of our wider duty of care to ensure you're comfortable with your current play.
We take our responsibilities seriously, and by engaging with us, you reduce the chance of any restrictions on your account which we may otherwise do to protect you from gambling related harm.
We approach all conversations respectfully and confidentially – always with your wellbeing in mind.
Advice On Keeping In Control
We believe that gambling should always be an enjoyable leisure activity. Remembering these simple tips can help keep your play safe and responsible:
- Be aware of the risks before you play.
- Play responsibly and never chase losses.
- Only gamble what you can afford to lose.
- Set limits to manage your time and spending.
- Use our tools to set reminders while you play.
- Gambling should never interfere with your daily life.
- Don’t treat gambling as an alternative source of income.
- Avoid gambling if in recovery or under the influence of drugs or alcohol.
For more information on playing responsibly and dealing with problem gambling, please contact our Customer Support team.
Additional Advice & Support
If you, or someone you know, is experiencing gambling related harm, these services are free, confidential and available 24/7.
GAMSTOP
GAMSTOP lets you self-exclude from all online gambling operators licensed in Great Britain. Once registered, you won’t be able to access gambling accounts or create new ones with any other operator for the duration of your chosen block.
GamProtect
GamProtect is an industry-wide initiative that helps protect individuals who are at serious risk of gambling related harm. If you tell an operator that you have a gambling problem, are in treatment, or are at risk of self-harm, your account – alongside any other accounts you may hold with any other operator – may be closed.
If we, as the closing operator, have closed your account due to GamProtect, we will send you an email letting you know. You won’t be able to access or gamble on our sites (including any of our sister sites) or with any of the participating operators.
You will remain GamProtect for an initial 5 years and you won’t be able to remove yourself from GamProtect. If you disagree with the decision, please contact us via Live Chat. If a different operator has closed your account, you will need to contact them, it is only the closing operator that can remove an individual from the scheme.
After the initial 5-year period, you can contact the closing operator and ask to be removed from the scheme. If you don’t contact the closing operator after the 5 year period, you will remain on GamProtect for a further 35-year period.
National Gambling Helpline
GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential.
www.gamcare.org.uk/talk-to-us-now
GamCare Forums & Group Chatrooms
GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.
www.gamcare.org.uk/gamcare-forum www.gamcare.org.uk/group-chatroom
GambleAware
GambleAware provides information, advice and directs people to support to help keep people safe from gambling harms.
National Gambling Treatment Service
The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England,Scotland and Wales.
https://www.gambleaware.org/tools-and-support/national-gambling-support-network/
Gambling Therapy
Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.
Gamblers Anonymous
Gamblers Anonymous provides confidential telephone support to anyone affected by problem gambling and offers a 12-step recovery programme. Gamblers Anonymous can be contacted on 0330 094 0322 or via their website.
BetBlocker
BetBlocker is free software that blocks access to gambling websites and apps across your devices. You can choose how long you want the block to last – from days to years – alongside parental control features.
Financial Service Gambling Blocks
For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see:
www.gamcare.org.uk/block-gambling-transactions
Financial Harm Toolkit
Similar to Gambling Financial Service Gambling Blocks, the Financial Harm Toolkit works with banks and several gambling support agencies, to apply preventative measures like gambling-specific blocking software alongside additional guidance and support.
www.gamcare.org.uk/outreach-and-training/gambling-related-financial-harm/
Limited Gambling Advertising on Social Media
Social media platforms provide the function to hide both individual ads as well as all advertisements from a specific company, helping you to limit the amount of exposure to gambling advertising you come across when browsing on social media and online.
https://www.gambleaware.org/tools-and-support/limiting-gambling-ads-online/
The Samaritans
The Samaritans offer free, non-judgemental support available day or night, 365 days a year. Anyone struggling to cope or who is feeling suicidal can call Samaritans on 116 123 or visit their website.
Protecting Minors
Gambling is strictly for those aged 18 or over by law, and we take our responsibility to prevent underage gambling seriously.
We carry out age verification and other important checks at the point of registration – while ensuring our social media, marketing and product selection do not appeal to anyone underage.
How you can further protect under 18s from accessing gambling sites:
- Keep usernames and passwords secure.
- Don’t use autofill/keychain to save login details.
- Ensure any payment information is kept private.
- Always log out after playing at Pink Casino.
- Supervise minors while they’re online.
- Talk to your child about the risks of illegal sites.
We would also recommend considering the use of blocking software:
- Net Nanny: www.netnanny.com
- CYBERsitter: https://black.27labs.com/
- GamBlock: www.gamblock.com
- BetBlocker: www.betblocker.org
- BigDeal: www.bigdeal.org.uk
BigDeal provides advice for young people and their families who may require support with their gambling or family members who wish to support them.
The site has a quiz to self-assess your gambling along with access to 24hr live chat and telephone support.
Self Assessment
If you are concerned about your gambling (or about someone else's) you can consider the following problem gambling self-assessment questions, to help you consider whether you (or someone else) may have a problem:
- Do you stay away from work or college to gamble?
- Do you gamble to escape from a boring or unhappy life?
- If you run out of money when you're gambling do you feel lost and in despair, and want to find money to gamble again as soon as possible?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
- Do you gamble until your money runs out?
- Have you ever lied to cover up the amount of money or time you have spent gambling?
- Have you lost interest in your family, friends or hobbies because of your gambling?
- Are you getting into debt because of your gambling?
- Have others ever criticised your gambling?
- Are you reluctant to spend 'gambling money' on anything else?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or even suicidal because of your gambling?
The more you, a friend or family member answers 'yes' to these questions, the more likely it is that you or they may have a gambling problem.
For further information on your Self-Assessment, please contact our Customer Support team, LeoSafePlay, our dedicated safer gambling resource, or GamCare for further assistance.