Safer Gambling Tools
Our Safer Gambling Tools are available to help you manage your time and spending to keep you in control.
Spend Limit
Set daily, weekly, or monthly limits to stay in control of your spending. You can set this anytime, including when making your first deposit, via the Safer Gambling Tools page, via your Wallet or by contacting our Customer Support team. Spend Limits are calculated based on your net position and considers deposits and withdrawals.
Example: Let’s say you have a monthly Spend Limit of £100, and throughout the month you deposit £50 and withdraw £20, leaving your limit at £70 remaining. Lowering your limit takes effect immediately. Increasing your limit triggers a 24-hour waiting period, we’ll then ask for you to confirm that you still wish to increase it before it takes effect.
Please note: Spend Limits apply across all brands within LeoVegas Group: BetMGM, BetUK, LeoVegas, Pink Casino, 21.co.uk and Slotboss.
Loss Limit
Loss Limits cap how much you can lose over a daily, weekly or monthly basis. This can be set by yourself or by a member of the Customer Support team. Example: If you set a weekly Loss Limit of £50, and lose £10 Monday, £5 Tuesday and £20 Saturday you’ll have £15 remaining until it resets the following week. Before setting this limit, we recommend you carefully consider if you can afford to do so. Never increase your Loss Limit because you have lost money and think you can win it back by gambling more. Like Spend Limits, lowering your Loss Limit takes effect immediately. If you increase your Loss Limit, there’s a 24-hour waiting period before the change can be confirmed and applied.
Wagering Limit
Wagering Limits let you control how much you wager in total – across all bets – within a day, week, or month. Once your set limit is reached, you won’t be able to place additional bets until the next period begins. Example: If you set a monthly Wagering Limit of £500, and wager £200 in week one, £150 in week two, and £150 in week three, you’ll reach your limit before week four. Increasing your Wagering Limit requires a 24-hour waiting period while we action your request – lowering it will apply the change instantly.
Session Limit
Session Limits let you set the maximum time you can stay logged in during each session. When you approach your limit, you will be notified. Once the time is up, you’ll be automatically logged out. Increasing your Session Limit also includes a 24-hour waiting period, but we recommend asking yourself if you are perhaps missing out on other life commitments by increasing the length of each session.
Reality Check
Reality Check reminders help you stay on top of how long you’ve spent gambling. Set time-based alerts (e.g. every, 15, 30, 60, or 90 minutes), and a pop-up will appear at each interval. You must engage with the Reality Check message to either continue playing, or log out of your Pink Casino account. Example: If you turn on a 60-minute reminder, you’ll receive a prompt after every hour of gameplay, with the option to continue or log out.
You can enable and manage Reality Check reminders in your account.
Time-Out
A Time-Out allows you to take a short break from gambling – from 24 hours up to 6 weeks. When you set a Time-Out, your account will be closed for the specified period. You may wish to withdraw any funds before you start a Time-Out, as your balance will not be automatically refunded to you once it begins. If you want to make a withdrawal during your Time-Out, you will need to contact our Customer Support team. Where your account is timed out for longer than 1 week, we will use all reasonable efforts not to send you any further marketing materials.
You can set a Time-Out by selecting a period within the ‘Safer Gambling’ section of the website when logged into your account.
During this period, your account will be inaccessible and will automatically reopen once the Time-out expires. If you wish to take a much longer break from gambling, please see our Self-exclusion tool. Please note: If you want to apply a time-out on any other LeoVegas operated sites, you must do so from each site (BetMGM, BetUK, LeoVegas, Pink Casino, 21.co.uk and Slotboss)
Self-Exclusion
Self-Exclusion is a longer-term break from gambling, set for a period of at least 6 months up to a maximum of 5 years. During your self-exclusion, you won’t be able to open an account, access, or gamble at any site operated by LeoVegas Gaming PLC (BetMGM, BetUK, LeoVegas, Pink Casino, 21.co.uk and Slotboss).
After opting to self-exclude, we’ll take all reasonable steps to prevent you from opening new accounts on our sister sites. Any transactions on your account will also be voided and any winnings may be forfeited. We are not liable if you attempt to circumvent these protections, open new accounts, or continue gambling with third parties during your self-exclusion. You must inform us immediately if you become aware of any issues with your self-exclusion or with any of the safer gambling tools we provide.
You also won’t receive any marketing materials or promotions from us during this time, but this can take 48 hours to come into effect after opting to self-exclude.
If you wish to self-exclude, please contact our Customer Support team who will be able to assist you. You can also self-exclude from the Safer Gambling tools page while logged in to your account.
If you wish to reactivate your account after a period of self-exclusion has expired, you will need to contact our Customer Support team via live chat. One of our team will then contact you via telephone to confirm your request. All reactivation requests are subject to a 24-hour “cooling off” period before an account can be reopened.
We encourage anyone wishing to self-exclude to also seek exclusion from all other operators of gambling sites they may hold accounts with to ensure your time spent away is as effective as possible. You may wish to register with GAMSTOP, which restricts your online gambling activities across all licensed UK operators.
There are also several self-exclusion schemes available offering further information and support.
To find out more please visit www.gamcare.org.uk/self-help/self-exclusion.