We are proud to be taking part in Safer Gambling Week running from the 1st until the 7th November 2021.

As a responsible operator we feel it's important to follow this initiative. We do our best all year round to provide our customers with a safe environment as we wish all your experiences with us to be positive ones.

We pride ourselves on informing our customers on how to play in a sustainable way and we’d like to remind you of some of the great tools that we have to help support you with this goal.

Tools

Session Limit: This enables you to specify how long you would like to be able to be logged in for. You will receive a popup before reaching the session limit, informing you that your session limit will soon be reached. Once reached, you will automatically be logged out of your account. This serves as a reality check, keeping you aware of the length of your gaming session.

Loss Limit: This enables you to limit the amount of money that you are able to lose on a daily, weekly or monthly basis. If you reach the limit, you will not be able to continue to wager, limiting the amount you are able to lose. This is a useful tool if you feel that you are losing more money than you afford to.

Wagering Limit: This enables you to limit the amount of money that you are able to wager on a daily, weekly or monthly basis. Once you have reached the limit, you will not be able to continue wagering. This would help protect any winnings you would have made, and give you the time to withdraw your funds successfully.

If you’d like to find out more about the great work being done during Safer Gambling Week 2021, get involved on social media using #SGWeek21.

Advice & Support

Whilst we wish gambling to be a leisure activity for all to enjoy, we would like to outline further support to help those who may be affected by their level of gambling.

Some of the signs which can mean gambling is having more of a negative impact on your life than a positive one include; Lying about your gambling or hiding it from other people, Finding it hard to manage or stop your gambling and Feeling anxious, worried, guilty, depressed or irritable.

We would like to make you aware of the support available across the industry to ensure you can seek help whilst in this difficult situation.

Talk.Ban.Stop is a partnership between GamCare, Gamban and GAMSTOP to help anyone experiencing gambling harms to start their recovery journey offering free advice, support and tools.

Talk By speaking to one of GamCare trained Advisers on the National Gambling HelpLine (over the phone or via live chat) to access expert information, advice and support.

Ban: Gamban's software blocks access to thousands of global gambling sites and apps. It can be installed on up to 15 devices – including those in the household.

Stop: GAMSTOP is a multi-operator self-exclusion service that prevents you from accessing current gambling accounts or creating new ones with all the online gambling operators across the UK. You can access their website for further information.

Finally, As LeoVegas Group player, we would like to make you aware of LeoCare.

LeoCare is an initiative we have launched to help those of our customers who have developed a gambling addiction. As a LeoVegas customer we can get you started with your treatment by paying for your first three therapy sessions. Please contact our Customer Support Team for more information about what we would need from you to make this happen.

Read more about our safer gambling tools or if you’d like to speak with our safer gambling team then please do not hesitate to contact us via live chat.